Return Policy

Returns

This page is a template and is not yet your policy. Fill in every bracket below before you take a single order — a returns policy is a legal commitment to your customers, and it is not something to leave to chance.

Return window

[NUMBER] days from delivery.

Condition

[STATE WHETHER AN OPENED OR USED DEVICE CAN BE RETURNED. For a personal-care device this matters: decide now whether you accept opened returns, and say so plainly.]

Who pays return shipping

[YOU OR THE CUSTOMER]

How to start a return

Email us at truebalanceforlife7@gmail.com with your order number. [ADD ANY FURTHER STEPS]

Refunds

Refunds are issued to the original payment method within [NUMBER] business days of us receiving the returned item.

Faulty items

If the device arrives damaged or stops working, write to us with your order number and a photo. [YOUR POLICY]

Your statutory rights

[If you sell to EU or UK customers, they have a statutory right to cancel within 14 days that you cannot contract out of. If you sell to U.S. customers, state-level rules vary. Confirm your obligations before publishing this page.]